Support Policies and Procedures

Creating your Support account on Juniper.net
Before creating an account on Juniper.net, please check to make sure you don't already have an Account Activation email from Juniper Networks. All Cyph...
Thu, 5 Apr, 2018 at 12:04 PM
Welcome to Juniper Networks!
Welcome to Juniper Networks!   Cyphort was recently acquired by Juniper Networks, Inc. Cyphort will continue to operate as a wholly owned subsidiary unti...
Mon, 5 Mar, 2018 at 12:23 PM
Contacting Support
Cyphort Support is now provided by Juniper Networks.  Active Cyphort customers should have received an Account Activation email which provides access to...
Thu, 29 Mar, 2018 at 10:02 AM
When the next version of CyOS is available, how do I get upgraded?
Q: "I see that Cyphort has released new software but we are still running the old version - how do I upgrade?" Cyphort devices will, by defaul...
Tue, 13 Jun, 2017 at 11:25 AM
JATP Software Upgrade Support Process
JATP  Software Upgrade Support Process To ensure that your network is always protected against the latest advanced threats, Juniper recommends that you ...
Mon, 12 Feb, 2018 at 12:52 PM
Is a SPAN port enough or do I need a passive tap?
This article gives a very good summary of the challenges using SPAN (Switch Port for ANalysis) vs a dedicated passive network tap (such as this inexpe...
Fri, 30 Jun, 2017 at 8:56 AM