Support Policies and Procedures

Contacting Support
 Cyphort Technical Support is available to all customers, prospects and evaluation (POC) customers. Tel: 1-855-862-5927 (available 24x7) emai...
Thu, 7 Jan, 2016 at 11:18 AM
How do I get a support site login?
 In most cases we will have already created your account, and once that's done, our system automatically sends an Activation Email which may be in a sp...
Thu, 7 Jan, 2016 at 11:11 AM
Why can't I see the Documentation and other links?
Our Support Portal has several different levels of access depending on whether you're a Guest (no login), a registered Guest (you have an account, but ...
Wed, 19 Jul, 2017 at 8:28 AM
New "Field Alerts" Forum added to Support Site
 In order to provide the highest quality proactive support, we have created a new Field Alerts forum on our technical support website (https://support.cypho...
Tue, 23 Feb, 2016 at 1:50 PM
Cyphort Service Offerings
Support We are committed to providing our customers with an excellent experience and ensuring their long-term success with our products. Our dedicate...
Mon, 29 Sep, 2014 at 7:56 AM
How do I get updates?
Updates to your Cyphort Advanced Threat Defense Platform are provided through our support cloud automatically. Because malware and threats are constantly ...
Thu, 24 Nov, 2016 at 12:15 PM
Does Cyphort monitor the health of our installation?
Cyphort's GSS (Global Support System) infrastructure provides rich telemetry about the state of your Cyphort installation.  While we don't...
Thu, 24 Nov, 2016 at 12:05 PM
Cyphort Service Levels and Ticket Priorities
Ticket priorities are officially defined in our Support Guide. Here's are the basic SLA's associated with each Priority: Ticket Priority I...
Sun, 5 Feb, 2017 at 5:50 PM
When the next version of CyOS is available, how do I get upgraded?
Q: "I see that Cyphort has released new software but we are still running the old version - how do I upgrade?" Cyphort devices will, by defaul...
Tue, 13 Jun, 2017 at 11:25 AM
JATP Software Upgrade Support Process
JATP  Software Upgrade Support Process To ensure that your network is always protected against the latest advanced threats, Juniper recommends that you ...
Mon, 12 Feb, 2018 at 12:52 PM