Updates to your Cyphort Advanced Threat Defense Platform are provided through our support cloud automatically. Because malware and threats are constantly evolving, so is our software and detection capability. That's why it's important to always have your system as up-to-date as possible.
Cyphort appliances continuously check (every :30min) for new system and content updates. Major upgrades (e.g. from 3.2 to 3.4) are released in phases. Cyphort maintains 2 production releases at a time to meet customer requirements for stability and rapid deployment of new features. All customers under active support will be upgraded to the latest GA (General Availbility) release once the next FCS (First Customer Ship) release is available. For example if you are currently on CyOS 3.4 and CyOS 3.6 is released (FCS), we'll move you to upgrade to CyOS 3.5. This avoids problems with falling behind which can complicate the upgrade process and reduces your detection efficacy.
To schedule a major release update, open a support ticket and we'll be happy to schedule an upgrade session.
If you are on an air-gapped network (not connected to the Internet) you can obtain an update USB drive by opening a support ticket